Effective Date: 2026
Last Updated: 2026
This Refund, Return & Cancellation Policy (“Policy”) applies to all purchases made from Fioren, operated by Bioreach Pharma Exports Pvt. Ltd., through our official website, Amazon storefront, marketplaces, and authorized sales channels.
By purchasing our products, customers agree to the terms outlined below.
- GENERAL POLICY
Due to the hygienic and personal-use nature of skincare and cosmetic products, Fioren follows a strict quality-controlled return and refund policy to protect customer safety, product integrity, and prevent misuse or fraudulent claims.
We reserve the right to refuse any return, refund, replacement, or cancellation request that does not comply with this Policy.
- ELIGIBLE CONDITIONS FOR RETURN OR REPLACEMENT
Returns or replacements may only be considered under the following circumstances:
- Product received is physically damaged during transit
- Wrong product delivered
- Product missing from the order
- Product received is expired
- Product packaging is tampered before delivery
- Manufacturing defect verified by our quality team
All claims are subject to verification and approval by Fioren.
- NON-RETURNABLE & NON-REFUNDABLE PRODUCTS
The following products shall NOT be eligible for return, exchange, or refund:
- Opened or used products
- Products with broken seals
- Products damaged due to misuse, negligence, or improper storage
- Products purchased during special sales, promotional campaigns, clearance sales, or combo offers
- Products returned without original packaging
- Products returned without proof of purchase
- Change of mind purchases
- Skin compatibility or personal preference dissatisfaction
- Minor packaging variations not affecting product quality
- Delayed deliveries caused by courier partners, natural disasters, strikes, weather, or force majeure events
For hygiene and safety reasons, cosmetic and skincare products once opened cannot be resold or restocked.
- MANDATORY UNBOXING VIDEO REQUIREMENT
To process claims related to:
- Damaged products
- Leakage
- Missing items
- Wrong products
Customers MUST provide:
- A clear continuous unboxing video starting before opening the package
- Visible shipping label in the video
- Complete product visibility without cuts or edits
Failure to provide a valid unboxing video may result in rejection of the claim.
Screenshots or photos alone may not be considered sufficient evidence.
- CLAIM REPORTING TIMELINE
Customers must report issues within:
- 24 hours of delivery for damaged, leaked, wrong, or missing products
- 48 hours for manufacturing defects
Claims reported after the specified timeframe may not be accepted.
- RETURN APPROVAL PROCESS
All return or replacement requests undergo internal verification.
Fioren reserves the right to:
- Request additional evidence
- Conduct investigation
- Reject suspicious or fraudulent claims
- Limit returns from accounts with excessive return history
Approval or rejection of claims shall be at the sole discretion of Fioren.
- REFUND POLICY
- Approved Refunds
If a refund request is approved:
- Refunds will be processed to the original payment method
- Processing may take 5–10 business days depending on banking/payment gateway timelines
- Cash on Delivery (COD) Orders
For COD orders:
- Refunds may be processed via bank transfer, UPI, or store credit after verification
- Shipping Charges
Shipping fees, COD charges, platform fees, convenience charges, and taxes may be non-refundable unless the error is caused solely by Fioren.
- REPLACEMENT POLICY
Where applicable, Fioren may offer:
- Product replacement
- Store credit
- Coupon code
- Partial refund
instead of a full refund depending on the nature of the claim.
- CANCELLATION POLICY
Website Orders
Orders may be cancelled only before dispatch.
Once an order is shipped, cancellation requests may not be accepted.
Amazon & Marketplace Orders
Orders placed through Amazon or third-party marketplaces shall be governed additionally by their respective cancellation and return policies.
- FAILED DELIVERY / RTO (RETURN TO ORIGIN)
If an order is returned due to:
- Incorrect address
- Customer unavailable
- Refusal to accept delivery
- Failure to respond to courier
then:
- Re-shipping charges may apply
- Original shipping fees may be deducted from refunds
- COD orders may become ineligible for future COD purchases
- FRAUD PREVENTION & ABUSE CONTROL
Fioren maintains strict anti-fraud systems.
We reserve the right to:
- Block suspicious users
- Refuse future orders
- Deny refunds/replacements
- Initiate legal action in cases of fraudulent activity, payment disputes, abuse, false claims, or chargeback misuse
- LIMITATION OF LIABILITY
Fioren’s maximum liability under any circumstance shall not exceed the actual amount paid by the customer for the product.
We shall not be liable for:
- Indirect losses
- Emotional distress
- Allergic reactions due to undisclosed sensitivities
- Improper product usage
- Third-party courier delays
- Consequential damages
Customers are advised to perform patch tests before using skincare products.
- PRODUCT RESULTS DISCLAIMER
Results from skincare and cosmetic products may vary based on:
- Skin type
- Lifestyle
- Usage consistency
- Medical conditions
- Environmental factors
Fioren does not guarantee identical results for every individual.
- QUALITY ASSURANCE
All products are quality checked before dispatch. Products are packed securely using protective packaging standards to minimize transit damage.
- CUSTOMER SUPPORT
For return or refund assistance, contact:
Fioren – Bioreach Pharma Exports Pvt. Ltd.
Email: [contact@bioreachpharma.com]
Website: [www.fioren.store]
Support Hours: [MON – FRI 11am to 6pm ]
- POLICY MODIFICATION RIGHTS
Fioren reserves the right to update, modify, suspend, or replace this Policy at any time without prior notice.
Customers are advised to review the Policy periodically before placing orders.
- GOVERNING LAW & JURISDICTION
This Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising shall be subject to the exclusive jurisdiction of courts located in [Maharashtra].