PRIVACY POLICY
Effective Date: [2026]
Last Updated: [2026]
Welcome to Fioren. Your privacy is important to us. This Privacy Policy explains how Fioren (“Company”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from our website, mobile platform, Amazon storefront, or interact with our services.
By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.
- COMPANY INFORMATION
Brand Name: Fioren
Company Name: Bioreach Pharma Exports Pvt. Ltd.
corporate Office: [Pune Maharashtra , India 412101 ]
Email: [contact@bioreachpharma.com]
Website: [www.fioren.store]
- INFORMATION WE COLLECT
We may collect the following categories of information:
- Personal Information
- Full Name
- Phone Number
- Email Address
- Shipping Address
- Billing Address
- PIN Code
- Order History
- Payment Information
Payments are securely processed through third-party payment gateways including Razorpay. We do not store your complete debit card, credit card, banking, or UPI details on our servers.
- Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Cookies and Tracking Data
- Website Usage Analytics
- Marketing & Communication Data
- Preferences for receiving promotional communication
- Responses to surveys, campaigns, or offers
- HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
- To process and fulfill orders
- To provide shipping and logistics support
- To improve customer experience
- To respond to inquiries and customer support requests
- To send order updates and delivery notifications
- To process refunds and returns
- To prevent fraud and unauthorized transactions
- To comply with legal and regulatory obligations
- To improve our website, products, and services
- To send promotional offers, newsletters, and marketing communications (only where permitted)
- THIRD-PARTY SERVICES
We may share limited customer information with trusted third-party service providers strictly for operational purposes.
These may include:
Payment Gateway Providers
- Razorpay
- Banking partners
Logistics & Delivery Partners
- Shiprocket
- Courier companies and fulfillment partners
E-Commerce Platforms
- Amazon India
- Marketplace partners
Website & Analytics Providers
- Google Analytics
- Hosting providers
- Security and anti-fraud tools
These third parties are obligated to maintain the confidentiality and security of your information.
- COOKIES POLICY
Our website may use cookies and similar tracking technologies to:
- Enhance website performance
- Remember user preferences
- Analyze traffic and user behavior
- Improve marketing effectiveness
Users may disable cookies through browser settings; however, some website functionality may be affected.
- DATA SECURITY
We implement commercially reasonable security measures to protect your personal information, including:
- SSL encryption
- Secure payment gateways
- Restricted data access
- Firewall and malware protection
- Secure hosting infrastructure
While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure.
- DATA RETENTION
We retain customer information only for as long as necessary to:
- Fulfill business operations
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When no longer required, data may be securely deleted or anonymized.
- CUSTOMER RIGHTS
Subject to applicable Indian laws, customers may have the right to:
- Access their personal data
- Correct inaccurate information
- Request deletion of information
- Withdraw marketing consent
- Raise complaints regarding data handling
Requests can be submitted through our official support email.
- CHILDREN’S PRIVACY
Our products and services are not intended for individuals below 18 years of age. We do not knowingly collect personal data from minors.
- AMAZON & MARKETPLACE SALES
When customers purchase Fioren products through Amazon or other marketplaces, certain customer information may also be governed by the respective marketplace privacy policies and seller agreements.
We only access information necessary for order fulfillment, customer support, and compliance purposes.
- INTERNATIONAL USERS
If users access our website from outside India, they acknowledge that information may be processed and stored in India or other countries where our service providers operate.
- MARKETING COMMUNICATIONS
Users may receive promotional communications from Fioren via:
- SMS
- Push notifications
Users can opt out at any time through unsubscribe links or by contacting support.
- RETURNS, REFUNDS & CUSTOMER SUPPORT DATA
Information shared during return, refund, replacement, or support interactions may be retained for fraud prevention, legal compliance, and service improvement purposes.
- LEGAL DISCLOSURES
We may disclose user information if required:
- Under applicable law
- By government authorities
- For legal proceedings
- To protect rights, safety, and property
- To prevent fraud or misuse
- CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on our website with the revised effective date.
Continued use of our services after changes constitutes acceptance of the updated policy.
- CONTACT US
For questions, concerns, or requests related to this Privacy Policy, please contact:
Fioren – Bioreach Pharma Exports Pvt. Ltd.
Email: contact@bioreachpharma.com
Phone:
Website: www.bioreachpharma.com
DISCLAIMER
Fioren products are cosmetic/skincare products and are not intended to diagnose, treat, cure, or prevent any disease unless specifically approved under applicable regulations.