Shipping & Delivery Policy
Effective Date: [2026]
Last Updated: [2026]
This Shipping & Delivery Policy (“Policy”) governs all purchases made from Fioren, operated by Bioreach Pharma Exports Pvt. Ltd., through our official website, Amazon storefront, marketplaces, and authorized sales channels.
By placing an order with Fioren, customers agree to the terms outlined below.
- ORDER PROCESSING
All orders are subject to:
- Product availability
- Payment verification
- Fraud prevention screening
- Order confirmation
Orders are generally processed within:
- 1–3 business days excluding Sundays, public holidays, and unforeseen operational disruptions.
Fioren reserves the right to delay, hold, or cancel any order if:
- Payment authorization fails
- Fraudulent activity is suspected
- Incorrect pricing or inventory issues occur
- Shipping restrictions apply
- PREPAID ORDERS ONLY (NO CASH ON DELIVERY)
Fioren operates on a 100% prepaid payment model.
We currently do NOT offer:
- Cash on Delivery (COD)
- Pay on Delivery
- Partial COD services
Customers must complete payment through approved online payment methods before order dispatch.
Accepted payment methods may include:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
- Razorpay-supported payment methods
Orders will only be processed after successful payment confirmation.
- SHIPPING PARTNERS
Orders may be shipped through trusted third-party logistics providers including:
- Shiprocket
- National courier partners
- Regional delivery partners
Courier partner allocation is determined solely by Fioren based on:
- Serviceability
- Delivery efficiency
- Operational feasibility
- Location coverage
- SHIPPING LOCATIONS
We currently ship across selected serviceable locations within India.
International shipping availability, if applicable, shall be displayed separately on the website.
Certain remote or restricted areas may not be serviceable.
Fioren reserves the right to refuse shipment to locations deemed operationally high-risk or non-serviceable.
- ESTIMATED DELIVERY TIMELINES
Estimated delivery timelines are as follows:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 4–8 business days
- Remote Areas: 5–12 business days
Delivery timelines are estimates only and are not guaranteed.
Actual delivery may vary due to:
- Courier delays
- Weather conditions
- Natural disasters
- Political disruptions
- Strikes
- Operational constraints
- High seasonal order volume
- Regulatory restrictions
Fioren shall not be liable for delays caused by third-party logistics providers or force majeure events.
- SHIPPING CHARGES
Shipping charges, if applicable, shall be displayed during checkout before payment confirmation.
Fioren reserves the right to:
- Modify shipping charges
- Introduce free shipping thresholds
- Apply handling or convenience fees
without prior notice.
- ORDER TRACKING
Customers may receive:
- Order confirmation notifications
- Shipment confirmation
- Tracking details via SMS, email, or WhatsApp
Tracking updates are dependent on courier partner systems and may occasionally experience delays.
- ADDRESS ACCURACY RESPONSIBILITY
Customers are solely responsible for providing:
- Accurate shipping addresses
- Correct phone numbers
- Landmark details
- PIN codes
Fioren shall not be responsible for:
- Failed deliveries due to incorrect information
- Delivery delays caused by customer inaccessibility
- Re-shipping costs arising from incorrect address submission
- FAILED DELIVERY ATTEMPTS
If delivery fails due to:
- Customer unavailable
- Incorrect address
- Repeated non-response
- Refusal to accept delivery
the order may:
- Be returned to origin (RTO)
- Become ineligible for refund of shipping charges
- Incur re-shipping fees for redelivery requests
Repeated failed deliveries may result in account restrictions.
- PACKAGE INSPECTION REQUIREMENT
Customers are advised to inspect packages at the time of delivery.
If the outer packaging appears:
- Tampered
- Leaked
- Damaged
- Opened
customers should:
- Refuse delivery where possible
- Record a complete unboxing video
- Contact support immediately
Failure to provide sufficient evidence may result in claim rejection.
- RISK OF LOSS & TITLE TRANSFER
Ownership and risk of loss transfer to the customer upon successful delivery confirmation by the courier partner.
Fioren shall not be liable for:
- Theft after delivery
- Loss due to unattended delivery acceptance
- Delivery accepted by family members, security personnel, reception desks, or neighbors
- MULTIPLE SHIPMENTS
Orders containing multiple products may be:
- Shipped separately
- Delivered in multiple packages
depending on warehouse availability and logistics optimization.
No additional shipping fee shall apply unless explicitly stated.
- DELAYS OUTSIDE COMPANY CONTROL
Fioren shall not be held liable for delays caused by:
- Natural calamities
- Floods
- Pandemics
- Government restrictions
- Customs clearance
- Transportation strikes
- Technical failures
- Logistics disruptions
- Force majeure events
Delivery commitments shall automatically extend during such circumstances.
- INTERNATIONAL SHIPPING (IF APPLICABLE)
For international orders:
- Customers are responsible for customs duties, import taxes, and local regulatory compliance
- Delivery timelines may vary by country
- Certain products may face import restrictions depending on local laws
Fioren shall not be liable for customs seizures, import restrictions, or regulatory refusals outside India.
- FRAUD PREVENTION & SECURITY CHECKS
To prevent fraudulent transactions, Fioren reserves the right to:
- Verify customer identity
- Request additional payment verification
- Hold suspicious orders
- Cancel transactions flagged by payment gateways or security systems
Refunds for cancelled prepaid orders due to verification failure shall be processed after internal review.
- LIMITATION OF LIABILITY
Fioren’s liability under any shipping or delivery claim shall not exceed the actual amount paid by the customer for the affected order.
Under no circumstances shall Fioren be liable for:
- Indirect losses
- Emotional distress
- Business interruption
- Missed usage expectations
- Consequential damages arising from shipping delays
- POLICY MODIFICATION RIGHTS
Fioren reserves the right to:
- Update
- Modify
- Replace
- Suspend
this Shipping & Delivery Policy at any time without prior notice.
Continued use of our services constitutes acceptance of the revised Policy.
- GOVERNING LAW & JURISDICTION
This Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of courts located in [Maharashtra INDIA ].
- CONTACT INFORMATION
For shipping or delivery support, contact:
Fioren – Bioreach Pharma Exports Pvt. Ltd.
Email: [contact@bioreachpharma.com]
Website: [www.fioren.store]
Support Hours: [MON-FRI 11AM – 6PM]